Support
Find answers to common questions or get in touch
Frequently Asked Questions
How do I run a speed test?
Go to the Tests tab, tap "Speed Test", then tap "Start Test". The app will measure your download speed, upload speed, ping, and jitter. Results are saved automatically.
How do I add a monitor?
Go to the Monitors tab, tap the + button, enter your monitor details (name, target URL or IP, type), and tap Save.
How do I add the widget?
Long press on your home screen, tap +, search for "Netfly", select the widget size you want, and tap "Add Widget". The widget updates every 5 minutes.
Why isn't my widget showing data?
Make sure you've run at least one speed test and added at least one monitor. If it's still not showing, try removing and re-adding the widget.
What's the difference between monitor types?
HTTP: Checks if a website is accessible. Ping: Tests if a server is reachable via ICMP. DNS: Checks if a DNS server is responding.
How accurate are the speed tests?
Speed tests are estimates and can vary based on network conditions. For best results, run multiple tests at different times.
Is my data private?
Absolutely. All tests run locally on your device. We don't collect, store, or transmit any of your data. See our Privacy Policy.
Can I export my test history?
Yes. Go to the History tab, tap the export button, and export your results as a CSV file.
Can I monitor private/internal servers?
Yes. You can monitor any server your device can reach, including internal resources when connected to your local network or VPN.
Troubleshooting
Speed test fails or times out
Check your internet connection and signal strength. Try switching between WiFi and cellular. If the problem persists, restart the app.
Monitor shows "Down" but site is accessible
The site might be blocking automated requests. Try increasing the timeout or switching to HTTP monitoring instead of Ping.
App crashes or freezes
Force-close and reopen the app. Make sure you're running the latest version of iOS and Netfly.
Widget not updating
Widgets update every 5 minutes. Try removing and re-adding the widget if it's stuck.
Get in Touch
System Requirements
iOS 14.0 or later · iPhone & iPad · ~50 MB storage · WiFi or Cellular connection